FAQ

What is your delivery hours and rates?

8:00 AM to 7:00 PM from Monday to Sunday, please note the delivery charges will be added as extra if the location does exceed our radius. (Perishable Products)

How do I know the status of my order?

After you place your order, the chef is notified and the confrimation msg will be sent to you via WhatsApp. The chef does everything to process your order as quickly as possible. However, sometimes receives a large number of orders, which might cause little delays. If the amount of time you've waited has exceeded the estimated delivery time, you may please contact us.

Which Locations do you deliver?

Currently we only serve Hubli.

How to order at Roots?

You can place your order via website, please note we have cushion timing for orders placed within 3 hours. To help us serve you better we request you to order 24 hours prior. If you are unable to place an order reach out to us via WhatsApp on 9611168110. 

If you have any questions we would be more than happy to help you. 

Do you take Party orders?

We glad you asked of course we do! Although any party orders will be accepted 1 day prior. You can choose your order from our menu and notify us via call or WhatsApp. Or if you have any special requests we would be happy to assist you.

How much time does it take to deliver the order?

Generally, it could take between 15 minutes to 30 minutes to deliver the order. Due to long-distance or heavy traffic, delivery might take a few extra minutes, which will be updated by us via WhatsApp on the number of 9611168110.

I need to cancel or change my order?

Please contact us via WhatsApp Number (9611168110) within an hour after the order is placed. Once the order goes in the process of making or even buying the raw materials, it can not be changed.

When can I place my last order?

For the betterment of our service and to give you healthy fresh meals the orders placed one day prior or before 24 hours! Would help us serve you better. You can place an order at the given date and time slot. You will get a confirmation on WhatsApp.